MDA-Ihud Hatzalah victims: “Family destroyed due to medical confidentiality”

The Chairman of the Knesset Health Committee, MK Idit Silman, calls for the operation of a “uniform center for all medical emergency centers – MDA, the Rescue Union and others – which will provide the fastest and most professional solution required for Israeli citizens.” Yesterday (Wednesday) and during which criticism was leveled at the manner in which the medical emergency centers were managed in response to first aid calls.

And Rescue Union and enters into force in January 2019, the only way to activate rescue drives is through an application of the Ministry of Health developed by MDA. Will be drained through the call center in order to streamline the process.

At the hearing, the director of emergency services at the Ministry of Health, Yair Hebroni, said: We would like more rescue union drives to be connected to the MDA app. Many complaints about cases where there were no volunteers. All the organizations are expensive and respectable but all the problems would be solved if there was a uniform medical center, so we would not go into all the app stories: ‘Yes connected, or no’.

“We are in a technological age,” the committee chairman added. “People get a message in a second and there is an answer within two seconds – why should it not happen in the emergency centers? Why not all inquiries will be received by all volunteers from all organizations – and the first five to announce that they will be at the event. MDA can not only message five people. This issue will be thoroughly examined to see how to change. I will make sure that all the money is required for the application. “

In the discussion, MK Moshe Gafni said that he initiated a bill to establish a uniform center and was intended to operate a center similar to the one in the United States, but MDA torpedoed this even though the bill passed. In the Ministerial Committee on Legislative Affairs. “There is nothing here other than an ‘ego’ that prevents MDA from transmitting vital information to the Rescue Union,” he noted. For coordination between the organizations, he said at the hearing: “The agreement lasted 20 seconds. Violate it immediately. As there are no two police forces and two fire brigade organizations in Israel, there must be one hotline for every life-saving application and all volunteer organizations involved in this field will make sure to pass on the complete information, automatically between them. “

Eli Yaffe, VP To MDA, he responded to the criticism: “We will not be able to save all the applicants. We will do the 100% endeavor and improve the system. The Ministry of Health states that it is impossible for 20 drives to reach each event. There is a system that locates the five nearest drives. If they do not arrive, the call goes on to the other five, even up to 600 volunteers, until the nearest mobile car arrives at the place where the call for help came. “

Ronen Bashari, Director of Operations at Med A., added: “There is no monopoly on saving lives. The MDA mechanism works in accordance with the established rules, receives lists and puts them in the application. It is supervised by the Ministry of Health. A complaint is accessible about any case of information leakage in violation of medical confidentiality. “

Operations in the “Rescue Union”: “As an organization, we are under very strict regulation. Invest millions to empower us with information security and professionalism. We are closely monitored. In terms of information security, there is no other organization similar to ours, but MDA is not willing to talk to the Rescue Union at all and does not respond to our requests, to connect thousands more volunteers to the app. “

” Managers Here is politics. What did we ask for? To open an airway for a child who suffocated ?! “

Yosef and Esther Bernstein told the committee about their personal difficult case, which they said stemmed from the lack of communication between the organizations:” Two years ago Our son suffocated in the Makor Baruch neighborhood of Jerusalem – a place surrounded by many drives and volunteers who were in the area at the time. The therapist called MDA. MDA received the call and it took them more than ten minutes until they arrived. Rescue Union did not receive the information.

“Our son did not get much oxygen time. He inhaled fluid into his lungs and needed respiratory assistance. He was diagnosed with cardiac arrest and underwent full resuscitation until he was evacuated to Shaare Zedek in a critical condition. For more than two years our lives have changed – dealing with a child with severe brain injury. I thoroughly checked with a lot of volunteers who live nearby and said they had not received any information. There was a volunteer who tried to get full information and was not allowed to receive – he was with an electric bike 20 seconds away, but he was not given information. He drove all the way back and forth and shouted ‘Who ordered an ambulance’. “

Bernstein added in response to the claim that information is not passed on to everyone so as not to produce multiple drives and pass medical information: What did we ask for? Open an airway for a strangled child. For my part, there will be 60 drives – the main thing is that you open an airway for it. “But it did not happen because of a very simple thing: MDA’s information was not passed on intentionally. Our family was destroyed because of medical confidentiality.”

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