Star Flyer (SFJ / 7G, 9206) has been conducting a verification flight of the “in-flight pet companion service (tentative name)”, a service that accompanies pets on regular domestic flights, since October this year. Headquartered at Kitakyushu Airport, the company targeted eight airlines operating domestic flights in November of the “2021 JCSI (Japanese Customer Satisfaction Index) Survey,” one of the largest customer satisfaction surveys in Japan. In the domestic aviation sector, it won first place for the 12th time in two years.
“Can I travel purely with my pet?” President Shiramizu of Star Flyer who started a demonstration experiment of a pet-accompanied flight with the idea=PHOTO: Tadayuki YOSHIKAWA / Aviation Wire
New coronavirus infection (COVID-19) ), The net loss for the April-September period of 2021 (second quarter of the year ending March 2010) (non-consolidated) was 2,698 million yen, but the deficit was 37 from the same period of the previous year. It has been reduced by 113 million yen, and the reservation rate for the year-end and New Year holidays has recovered to about 70%.
We asked President Shirozu Masaharu, who became president at the general meeting of shareholders in June 2020, about pet companion services and the current situation.
— Article Summary —
・ “Pure Can I travel with my pet? “
・ “Take care of what you are doing unconsciously”
・Can I travel purely with my pet?
In-flight pet companion service is for small dogs and cats We are aiming to introduce it to the target, and we will carry out the first verification flight in October. For the second time in December, we used a pet crate (cage) that suppresses the scattering of animal hair as an in-flight allergy countermeasure.
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Talking with an employee participating in a pet-accompanied flight demonstration experiment in front of the boarding gate at Kitakyushu Airport President Shiramizu=October 1, 2009 PHOTO: Tadayuki YOSHIKAWA / Aviation Wire
In the demonstration experiment, a monitor with a pet was on board in the last row of the cabin. By giving priority to boarding at the time of departure and getting off after the general passengers have disembarked at the time of arrival, the flow lines of the monitor and other passengers are separated. Pets cannot be taken out of their cages at the airport or on board and are not fed.
Regarding boarding with pets, President Shiramizu said, “It’s normal overseas. In Japan, it’s difficult if something happens on the plane. It may not be cut off. ”
Cage fixed with a seat belt to a covered seat=October 1, 2009 PHOTO: Tadayuki YOSHIKAWA / Aviation Wire
Even within the company, there was an opinion that businessmen, who are the main customers, might dislike it. “Isn’t it possible to travel with pets a little more purely, rather than looking after Corona and looking at something new? Japan has taken root in living with pets, but compared to overseas. I think there are many restrictions, “says President Shiramizu, who has been a dog owner for a long time, and feels this from his own experience.
ANA and Japan Airlines (JAL / JL, 9201) have conducted charter flights with pets, but Star Flyer is the first to try regular flights. “If I haven’t done anything, I’ve started to try it at home,” he said, although there are pros and cons, he took the first step.
President Shiramizu is from All Nippon Airways (ANA / NH) and has served as Osaka branch manager, sales center manager, ANA sales president, and ANA Sky Building Service president.
“BGM is jazz or coffee The image of the flight attendants is very good since I was outside the company. The way the flight attendants tie their hair is also unique, and it looks good and gives a good impression. ”
On the other hand, June 2020, when I was appointed president, was a time when the influence of Corona was increasing day by day. “When I asked the employees, they used to be a small family, so everyone was doing everything, and in the spring, the employees communicated with each other, such as cherry blossom viewing. However, the employees are not gathered at the company in Corona. But I felt sorry, “he recalls.
I want to make it important for employees to connect with each other and to let their families know that it is a workplace where they can work with peace of mind, saying, “Information is transmitted online, but the atmosphere is not transmitted.” That is.
The starry sky projected on the plane of the world’s first Star Flyer planetarium viewing flight. Our strength is that employees can realize what other companies do not do=October 17, 2008 PHOTO: Tadayuki YOSHIKAWA / Aviation Wire
And with employees It was a connection with the local community that I felt around the local government. “Star Flyer is quite popular with the locals. When I enter a ramen shop with a flight attendant, I get told that I’m riding, so it’s a company that is recognized locally. I think we have a responsibility to cherish that kind of thing. ”
The reason why JCSI continues to receive high praise is, “I can’t immediately answer the reason even if I ask the employees. I have to cherish what I’m doing unconsciously. Mr. Shiramizu says, “It’s not because it’s evaluated, but because it’s the result of employees’ natural thinking about what users want.”
In October 2020, the world’s first in-flight planetarium viewing flight ( Related articles
Star Flyer’s Airbus A320 has 150 seats per class and a seat pitch of 34 inches (86.3 cm), which is wider than the standard 31 inches (78.7 cm) for major domestic flights. Since the start of service in 2006, all seats are equipped with personal monitors, power outlets and USB terminals for charging, and the rooms are more comfortable than major domestic flight equipment.
Star Flyer A320neo (image, provided by Airbus)
From January 2023, we will introduce up to five A320neo aircraft with new engines to replace existing aircraft. While providing in-flight internet connection service via Wi-Fi, personal monitors will be abolished.
“Personal monitors are not bad, but now it’s time for grandpas and grandmas to carry their own devices. My grandchildren are using them without teaching how to use them. If you can connect with Wi-Fi, you will be able to stream your own content, “says the passengers’ own smartphones and tablets, which are more suitable for the times.
“I know that A320neo is good, such as a larger baggage storage shelf, so how do I upgrade the software service? It’s quite difficult, but LCC I am neither a (low-cost carrier) nor an FSC (full-service airline), and I have been on my own path for a long time, so I would like to cherish this and not disappoint customers’ expectations. ”
On the other hand, the two international routes, the Kitakyushu-Taipei (Taoyuan) route and the Chubu-Taipei route, which have been suspended due to the influence of Corona, continue to be difficult to resume.
Star Flyer flight attendants handing in-flight meals to passengers on the first flight 7G801 from Kitakyushu to Taipei=18 October 28, 2014 PHOTO: Tadayuki YOSHIKAWA / Aviation Wire
For international flights, how the immigration restrictions of the partner country change will determine whether it can be resumed. However, “I would like to consider the Taiwan route after stabilizing domestic demand. Until now, the Chubu line was a good time zone, but Kitakyushu is a little late. I do not say that it is zero-based, but I reflect on the bad points. I would like to review it as such, “he said, reconsidering the flight schedule when resuming.
“Taiwanese people like bicycles, so about 100 kilometers from Kitakyushu is just right,” he said, considering getting demand for cycling from Taiwan. “Business demand was the mainstream for Star Flyer, but we would like to make it possible for people to come from Tokyo and overseas for leisure,” he said, strengthening the capture of tourism demand as the number of remote meetings increases.
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Star Flyer owns an A320 full flight simulator at a training facility near Kitakyushu Airport, and sells hands-on tours that utilize this. is doing.
“I’m thinking about various ancillary businesses such as simulators, in-flight sales, and EC sites, but even so, there aren’t that big (sales scale). There is only one, but Star Flyer is an interesting company, and I would be happy if you could tell me to support it, “he said. ..
Related Links
Star Flyer
Pet-accompanied verification flight
・ “Safe with the cabin” Star Flyer, pet companion verification flight (October 3, 2009)
A320neo
・ ( Star Flyer A320neo, first unit equipped with in-flight Wi-Fi in January 2011, monitor abolished (June 29, 2009)
・ Star Flyer to introduce A320neo Up to 5 aircraft from 23 years (November 4, 2008)
Management ・ Year-end and New Year domestic flight reservation, 7-8 in front of Corona 10% for international flights (December 20, 2009)
・ Star Flyer ranked first in customer satisfaction Return bloom JCSI survey, Skymark rejected (November 2, 2009)
・ Star Flyer April-September 21 Final deficit of 2,689 million yen Full-year forecast undecided (November 29, 2009)
・ Star Flyer, two outside directors from AP approved for capital increase (March 4, 2009)
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