Elderly and broadband telephony. Research dissemination. Unknown shipping history. This is today’s card post!
Debate
This is a debate post. Opinions in the text are at the writer’s expense.
Commentator’s Caricatures In Aftenposten 5 October Christina Pletten writes a comment which pretends to reproduce the arguments of those who “want to defend tax havens”.
It is a pity that Pletten can not present his own arguments without caricaturing others. Also in this text she draws me in, and claims that I believe that it is “unfair and directly wrong to draw attention to some” tax havens, because Norway itself is a tax havens through the Norwegian International Ship Register (NIS).
This is not just a caricature of what I mean, it is directly untrue.
Kristin Clemet, Leader, Civita
I Aftenposten October 3 writes Elisabet Kongsbakk about her parents of 98 and 84 years and their experience with Telenor.
We have spent a lot of time to facilitate simple and good customer journeys. But in this case, we have not succeeded in picking up and solving the problems for the customer.
When our customer service gets In calls where the customer is unable to order, install or use new services, our routines must be that the inquiry is handled until it is resolved. Time can be spent over the phone to guide and help. An installer can also be ordered out to the customer to install and show how the new service works. We have also made it easier for relatives to act on behalf of their parents.
We have seen few challenges in in relation to how many customers are transferred to new services. When our routines fail, as in this case, it is good that we are notified by the customer so that we can improve.
Camilla Amundsen, Head of Broadband and TV, Telenor Norway
Research dissemination is important
Society has high expectations of the University of Oslo (UiO). It is good. It is expected, among other things:
> Dissemination in dialogue with the public Innovation Entrepreneurship
Basis of knowledge-based management and policy And so on – all within a working time frame for the individual .
Different tasks are solved by different people and vary for each researcher over time. There are phases where you do more research, teach more or communicate more. The personal freedom is great. Textbooks are a very important part of this whole. It must be balanced with dissemination in many other channels and not least digital channels.
I think there is a high awareness of and a good culture for communication at UiO. We succeed well, but we can always get better, and we take associate professor Alexander H. Sandtorv’s input with us when we are to facilitate even better through “training”, channels and other assistance. Not least, there is a need to strengthen the follow-up of researchers who are exposed to incitement and threats.
Svein Stølen, Rector, University of Oslo
Also read
Researcher goes out to his own workplace: – We miss important books
A reviled group
Red politician Sofia Rana comments in Aftenposten 30 September the proposal for a park between Børsen and Bjørvika. She ‘was pleasantly surprised that the idea came from Fred. Olsen ». That’s understandable!
Shipowners and “riches” are an insulted group in today’s Norway. Then it is easy to attribute to the groups attitudes and characteristics that may not correspond to reality. After working with Fred. Olsen’s story since 2003, I’m not surprised.
History is full of forward-looking measures related to the environment, sustainability and human development and commitment. An important driving force in my work has been to show this side of the shipowner and the companies’ activities as well. Rana is sorry, but had the whole story been known, she would hardly have been surprised by Fred. Olsen’s commitment. And that’s positive.
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