Google is testing a new messaging feature that would allow customers to send messages to the customer service email address provided in your Google Merchant Center account. Google has invited select merchants to participate in this pilot via email.
We’ve reached out to Google and will update this article as more details become available. Tip of the hat to Kirk Williams for bringing this to our attention.
Why we care. Providing potential customers with a way to contact retailers via Google Shopping may increase the value of the platform for both merchants and customers. Winning over more shoppers and retailers will also help strengthen Google as a shopping destination, helping it compete with the likes of Amazon, eBay and other marketplaces.
The company has not announced when (or whether) this feature will become widely available.
What Google said in the email. “We’re excited to announce a new messaging pilot to help you connect with customers and improve your sales through Google Shopping,” Google wrote in the email. “This optional feature will allow customers to send messages to the customer service email address you’ve provided in your Merchant Center account.”
“We anticipate that questions will typically be about product availability or specifications, and believe that this will improve customer trust and traffic to your site,” the company also said.
Merchants that have received this email can opt into the pilot by completing the associated questionnaire.
Get the daily newsletter search marketers rely on. See terms.
New on Search Engine Land
About The Author
George Nguyen is an editor for Search Engine Land, covering organic and paid search. His background is in journalism and content marketing. Prior to entering the industry, he worked as a radio personality, writer, podcast host and public school teacher.
Note: This article have been indexed to our site. We do not claim legitimacy, ownership or copyright of any of the content above. To see the article at original source Click Here
Lipfidence Lip Lightening Cream for Dark Lips|Lip Lightener for Smokers and Non-Smokers | Help fade lip discoloration with Alpha Arbutin & Licorice Extract | Scented+Soothing Mint 10ml/0.33fl.oz
$22.99 (as of March 13, 2025 20:23 GMT +00:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Apple Watch Series 10 [GPS 42mm] with Jet Black Aluminium Case with Black Sport Band - S/M. Fitness Tracker, ECG App, Always-On Retina Display, Water Resistant with AppleCare+ (2-Years)
$363.00 (as of March 13, 2025 19:47 GMT +00:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Amazon Fire TV Stick 4K Max streaming device (newest model) supports Wi-Fi 6E, free & live TV without cable or satellite
$59.99 (as of March 13, 2025 20:23 GMT +00:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
Abardsion Women's Casual Basic Going Out Crop Tops Slim Fit Short Sleeve Crew Neck Tight T Shirts
$9.99 (as of March 13, 2025 20:23 GMT +00:00 - More infoProduct prices and availability are accurate as of the date/time indicated and are subject to change. Any price and availability information displayed on [relevant Amazon Site(s), as applicable] at the time of purchase will apply to the purchase of this product.)
