Browsing Tag
Customer
15 posts
Telcos’ customer complaints spike after Optus outage
Complaints to the telecommunications ombudsman spiked in the direct aftermath of the mass Optus outage, data has revealed, as the Senate prepares for a second hearing into the incident on Friday.The November 8 outage, which was one of the most severe in the nation’s history, affected about 10 million Optus customers and crippled businesses, hospitals
‘I’ve quit my customer service job since winning £33k on The Traitors
The Traitors star Meryl Williams has revealed how she spent her prize money after winning the hit BBC show, which aired last December. Alongside her Faithful co-stars Hannah Byczkowski and Aaron Evans, Meryl banished Traitors Wilfred Webster and Kieran Tompsett to scoop the £99,000 prize money. Split between them, they each took home a whopping
Job Vacancy: Customer Services Officer Job at Elkins Marine Training International Nigeria
Job Vacancy: Job title: Customer Services Officer Job at Elkins Marine Training International NigeriaJob description: Elkins Marine Training International Nigeria (EMTIN) is the official and number one training school and consultant for governments, the maritime industry, oil and gas sector, shipping industry, offshore and onshore operators in Africa. We train, consult and provide solutions for
AI bots could soon become your new customer service agent
Francesco Carta fotografo/Getty ImagesArtificial intelligence is often seen as a sort of "big bad wolf" of technology, largely because of its potential to disrupt humanity as we know it. One of the biggest theories that trigger apocalyptic fears is the idea that AI will steal the jobs currently performed by humans, triggering mass layoffs and
AWS warns customer cloud demand is slowing as Amazon results stutter
Home News Computing (Image credit: Amazon) Amazon Web Services (AWS) has reported third-quarter revenue growth of 27.5%, its slowest year-on-year rise since the company began reporting its finances separately in 2014.The cloud giant's revenue for the quarter was $20.5 billion, while AWS's operating income was $5.4 billion, a year-on-year rise from $4.9 billion in the
Customer identity and access management: Bringing users enhanced experiences in the digital age
Users today desire a seamless and personalised digital experience. To facilitate this, businesses need to make customer identity management a central focal point. Customer identity comprises attributes such as the way one shops and the type of content one consumes digitally. Customer identity and access management (CIAM) aims to help businesses better understand and serve…
There is no sale without a customer. So how much does it cost to find one?Cost-per-acquisition (CPA) is how brands measure the efficiency with which they acquire new customers. This metric alone is not the measure of success, but it is a milepost on the way towards figuring out the return on investment (ROI) of…
19 questions to ask customer journey analytics vendors during the demo
Given that customers’ journeys to purchase and beyond are growing increasingly complex due to a seemingly ever-increasing number of devices, channels and options, businesses are seeking customer journey analytics platforms to help them get a handle on what customers are experiencing.Given all of that promise, marketers are certainly evaluating these technologies and one crucial part…
20 questions to ask customer data platform vendors during the demo
Data is the lifeblood of high-functioning marketing organizations, which explains why customer data platforms are so hot right now. CDPs serve as the “single source of truth” for the profiles of known and anonymous individuals. CDPs also unify and normalize first-party customer data, improving data accuracy, targeting relevance and marketing campaign velocity. Lastly, CDPs put…
Bet365 new customer offer: Claim great sign up deal with Bet365 today
SPECIAL OFFER PROMOTION Tom Lunn 10th February 2022, 9:12 am Updated: 10th February 2022, 9:13 am Bet365 are offering new customers £50 in free bets when you sign up and bet £10. The free bets are available to spend on the huge sporting events coming up this month including the FA Cup, Premier League and…