Browsing Tag
customers
6 posts
Comcast says 230,000 customers affected by debt collection data breach
Comcast is warning that hackers stole the personal data of more than 230,000 customers during a ransomware attack on a third-party debt collector, according to a court filing. The bad actors targeted a Pennsylvania-based debt collection agency called Financial Business and Consumer Solutions (FBCS.)The attack occurred back in February, but Comcast claims that FBCS initially
Telstra customers experience outage, unable to make or receive calls
Telstra mobile customers were left unable to make or receive calls on Tuesday morning, as the telecommunications provider scrambled to fix a connection issue that had emerged overnight. The problem was eventually resolved after around 12 hours.Reports of mobile calls not working started trickling through to social media and independent outage trackers at about 10pm
T-Mobile customers report outages across the U.S.
Customers of wireless provider T-Mobile US Inc. reported widespread service outages in the U.S. late Monday, according to websites tracking service interruptions. Posts on Downdetector.com and Product-Reviews.net indicated T-Mobile service outages in multiple areas of the country. Many Twitter users also reported outages. Numerous posts by users said their service had been changed to “SOS
Who Is More Important — Your Customers or Your Employees?
Opinions expressed by Entrepreneur contributors are their own. Customers versus employees. It is an age-old paradox that challenges business owners to prioritize the key players who drive their success. It's a bit of an unfair question, as both are imperative to the success and longevity of an organization. But interestingly, when posed with the question
XCMG Engages 3,000 Customers in 50 Countries for Global Service Month, Business News
XUZHOU, China, Nov. 4, 2022 /PRNewswire/ -- XCMG (SHE: 000425), world's top three construction machinery manufacturer, recently completed its Global Service Month event, making visits to some 3,000 companies spanning 50 countries and regions to enhance the customer experience among its globe wide industrial clients from resources, energy, transportation, construction and more. XCMG recently completed
The lost art of talking to customers
When was the last time you talked to your customers?I’m talking about real conversations with customers, where you actually listen — not just slapping a chatbot on your website with some predefined responses, or sending out an NPS survey via email.If you’re like most companies, it probably wasn’t recently enough. That’s because talking to customers…