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customers

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Comcast says 230,000 customers affected by debt collection data breach thumbnail

Comcast says 230,000 customers affected by debt collection data breach

Comcast is warning that hackers stole the personal data of more than 230,000 customers during a ransomware attack on a third-party debt collector, according to a court filing. The bad actors targeted a Pennsylvania-based debt collection agency called Financial Business and Consumer Solutions (FBCS.)The attack occurred back in February, but Comcast claims that FBCS initially
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T-Mobile customers report outages across the U.S. thumbnail

T-Mobile customers report outages across the U.S.

Customers of wireless provider T-Mobile US Inc. reported widespread service outages in the U.S. late Monday, according to websites tracking service interruptions. Posts on Downdetector.com and Product-Reviews.net indicated T-Mobile service outages in multiple areas of the country. Many Twitter users also reported outages. Numerous posts by users said their service had been changed to “SOS
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Who Is More Important — Your Customers or Your Employees? thumbnail

Who Is More Important — Your Customers or Your Employees?

Opinions expressed by Entrepreneur contributors are their own. Customers versus employees. It is an age-old paradox that challenges business owners to prioritize the key players who drive their success. It's a bit of an unfair question, as both are imperative to the success and longevity of an organization. But interestingly, when posed with the question
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XCMG Engages 3,000 Customers in 50 Countries for Global Service Month, Business News thumbnail

XCMG Engages 3,000 Customers in 50 Countries for Global Service Month, Business News

XUZHOU, China, Nov. 4, 2022 /PRNewswire/ -- XCMG (SHE: 000425), world's top three construction machinery manufacturer, recently completed its Global Service Month event, making visits to some 3,000 companies spanning 50 countries and regions to enhance the customer experience among its globe wide industrial clients from resources, energy, transportation, construction and more. XCMG recently completed
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The lost art of talking to customers thumbnail

The lost art of talking to customers

When was the last time you talked to your customers?I’m talking about real conversations with customers, where you actually listen — not just slapping a chatbot on your website with some predefined responses, or sending out an NPS survey via email.If you’re like most companies, it probably wasn’t recently enough. That’s because talking to customers…
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