Browsing Tag
Empathy
5 posts
There’s No Anki Card for Empathy
Opinion > Second Opinions — Socioeconomic diversity among doctors can improve patient care by Lauren Hucko July 3, 2023 Hucko is an MD/MPH student. *Patient's name has been changed As a medical student on my primary care rotation, I reviewed my next patient's medical records. Ms. Jones* was a 47-year-old female with a past medical
SpellForce a deft mix of RTS, RPG, and empathy | Why I Love
As the franchise nears its 20th anniversary, SmartMelon's Li Shu celebrates the things it does like few others Why I Love is a series of guest editorials on GamesIndustry.biz intended to showcase the ways in which game developers appreciate each other's work. This entry was contributed by Li Shu, producer of the Lightracer series at
How to bring empathy to your customer experience strategy
“You have two assets without which you cannot have a business – customers and employees,” said Natalie Petouhoff. “Yet they’re not on the balance sheet and we don’t design experiences to maximize their potential.”Dr. Petouhoff works on customer experience business and value consulting, as well as sales enablement, with the executive team at Genesys, a…
“Tactical empathy” is the key to navigating workplace negotiations
A negotiation is typically portrayed as a winner-take-all skirmish. Be it haggling for a higher salary, asking for a promotion, or closing a deal, the process might summon tactics, for example, from Sun Tzu’s The Art of War. Countless MBA courses and textbooks have taught us that business is a battlefield.Ironically, Chris Voss, a top hostage…
More Empathy Means Better Care, Less Medical Liability
More than half of all practicing physicians show signs of burnout, studies show. Contemporary physicians face tremendous pressures due to a confluence of factors, including balancing heavy patient loads within constrained schedules, the increasing complexity of health problems, and burdensome COVID-related documentation requirements. These circumstances -- and more -- challenge physician empathy, and even to…