Focus on interpersonal skills and domain expertise.
November 03, 2023
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Leaders understand that the future will involve humans working with AI and feel immense pressure to “do something” to implement AI solutions. But how do they actually integrate AI with their workforce to achieve good business outcomes? Interviews with company leaders and CEOs shed light on a counterintuitive answer: invest more in two important human skills. Specifically, companies report the need for 1) effective interpersonal skills — the ability to effectively communicate, meaningfully engage with others, and garner team cooperation — and 2) domain knowledge that can help workers get the most — and make the best decisions — when working with AI tools.
Right now, the corporate world is in the throes of a generative AI hype cycle. Leaders have been inundated with speculation about the technology’s potential to transform work. However, this raises an entirely new sets of problems for leaders: They now understand that the future will involve humans working with AI and feel immense pressure to “do something” to implement AI solutions. But how do they actually integrate AI with their workforce to achieve good business outcomes?
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NS
Nada R. Sanders, PhD is Distinguished Professor at D’Amore McKim School of Business at Northeastern University and a Fellow of the Decision Sciences Institute. She is co-author of The Humachine: Humankind, Machines, and the Future of Enterprise.
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John D. Wood, Esq. is an attorney, author, educator, entrepreneur, executive producer, and partner at the law firm Green Klein Wood and Jones. His research appears in the NYU Environmental Law Journal, NYU Journal of Law and Liberty, Harvard Business Review, the Environmental Law Reporter, and the insurance law journals of the Texas and New York State Bar Associations. He is co-author of Foundations of Sustainable Business: Theory, Function, and Strategy and The Humachine: Humankind, Artificial Intelligence, and the Future of Enterprise.
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