The citizens of Blagoevgrad are more and more actively submitting signals and seeking assistance on the hotline in the municipality. Our team checked what the people most often use the telephone line for and how useful it is for the citizens.
The hotline in the municipality of Blagoevgrad, designed to receive signals from citizens, has been active for 5 years. The most common problems for which residents seek help are related to the danger in public places.
“They are mainly for road infrastructure related to road network violations – most “Often the signals that come in are related to the environment and the clean environment, to unregulated landfills, to pollution,” explained Desislava Yordanova.
*) The received signals per day are on average between 25 and 30. And their number reaches 300 per month. Each call is divided into two categories – the first is for emergency signals, and the second category – non-emergency signals.
“Emergency signals are serviced within 24 hours, signals for lack of lighting are received very urgently. This is considered an emergency signal. It is not urgent, for example a hole in the road network, then it is submitted to the relevant department and to the contractor company, which deals with the problem “, Yordanova commented.
People determine for the hotline as useful.
“I open the Internet, it says who it is and we call,” commented Ivan Mihailov.
BNT: Did you call in person? What signals did you submit?
“About street lighting, for garden mowing. It is useful, at this time of this awareness of the citizens the activity is useful “, he added.
” No, I did not submit “, said Georgi Dimitrov.
BNT: Do you know about him?
“Yes, I know “But I didn’t need it and I didn’t call,” he replied.
, said Lydia Popdimitrova.
The employees in charge of the hotline call the citizens to call when they come across a problem, instead of sharing it on social networks. In this way, the institutions that can solve the problem will be able to react faster.
Reporter: Ali Misankov
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